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Time Communication Solutions Ltd
1 Newmarket Mews
Castle Gate, Stanley
Wakefield WF3 4AL
Tel: +44 (0)113 205 9640		  
   
   
 
 

Call Management Software

****FREE 14 DAY TRIAL  Find out more ****
TIM Professional is the market-leading call logging system - no other software matches it for price and features .
  • Control your costs
  • Flexible
  • A myriad of management reports
  • Improve your service
  • Fast and accurate
It's a Windows-based application that uses the data output from your telephone system (PBX), checks it, costs it and stores it automatically. rom this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser - no client software is required.
Add to this the live, wallboard-type call-handling statistics, and the fact that it costs a fraction of the price of other, lesser-able call loggers, and you'd be missing out by using anything else!
Click on image to find out more about TIM
 Control your costs
TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings.   Give department managers access to their own information - from their own desktop using a standard web browser.  Setup any number of users, restricting access to specific departments if required.
 Improve your service
TIM identifies when and where your calls are being lost.  Lost calls mean lost business, and customer dissatisfaction.
TIM also monitors your phone line usage.  Do you have enough lines? Or too many? TIM scrutinises your telephone traffic and can readily suggest line optimisation.
 Flexible
You can use TIM two ways... locally at the PC using its simple Windows Explorer-style interface, and remotely using any standard web browser, so now you can produce reports, edit your organisation's directory, or see live wallboard-type statistics from anywhere on your network
 Fast and accurate
TIM retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made. TIM Professional, and it's big brother TIM enterprise is used by multi-national corporate companies and NHS hospitals, who generally process thousands of calls per hour. In these situations, the software easily handles the flow of incoming data, whilst churning out reports over the web, or locally, in seconds, to multiple users
 Management Reports
TIM Professional produces a number of highly flexible reports. All of these are available on-demand at the PC running TIM, or through a standard web browser anywhere on your network. They can also be sent to a printer or to multiple e-mail addresses on a scheduled basis, every hour, day, week, month or quarter.Each report is generated in standard HTML and TIM uses template HTML files for its headers and footers, meaning that every single report can be completely customised to include your company logo, personalised contact information - indeed, anything written in HTML. Some of the more popular reports are described here, with a short description.

Billing Report - This is used when you need to produce a telephone bill for a client or group of clients, for example in a business centre, a hospital, hotel or between your company's departments.

Organisation Drill-Down - A powerful, fully-clickable report which begins with a complete summary of all departmental activity with totals.
By simply clicking on the department you're interested in, the report zooms in to show the same summary information for each individual extension in that group.
Zoom in further to a particular extension to see a detailed itemised list of all call activity on that extension.

Trunks Busy Report - This breaks down each business day into half-hour periods, showing the maximum and average number of concurrent phones in use during any particular half-hour. Standard filters apply, so you can choose to concentrate on only incoming or only outgoing calls, or exclude weekends so as not to distort your figures when traffic may normally be low.

If you are considering purchasing a new telephone system for your business, why not apply for your FREE copy of the 'Buyers Guide to Business Telephone Systems' booklet by clicking here
 
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