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Report Suite Call Management is software that allows an insight into what calls are being made into and out of the system.
Report Suite is a highly advance call management product providing a number of features including:
- Detailed call lists of all calls that are made and received through the system
- Can be filtered by date, time, or DDIs
- Search function to find a particular number that has been called or received
- Can detail calls from a single extension
- Call wall boards which are refreshed after every additional call, providing details of all call details, time to answer, etc. which make it ideal in call centre scenarios