Always In Touch
Efficient communications are the key to your company's success. This includes always staying informed and being in a position to respond rapidly. The Ascotel Voice Mail System helps you to do this. No call goes unanswered and you can respond appropriately even when out of the office. But the Ascotel Voice Mail System does even more: It automatically forwards customer calls to the right person and responds to callers with the appropriate announcements.
To the right place, fast
Connecting callers directly to the right person saves time, money and spares nerves. The Voice Mail System from Ascotel answers every call and forwards it correctly from the outset to the appropriate agent, mailbox or recorded announcement. Its user-friendly customer service and switching functions enhance productivity and increase the customer acceptance of automatic call answering. Small wonder, given that the system connects callers to the agent who can best help them.
Your personal assistant
The Ascotel Voice Mail System provides up to 128 staff with a personal answerphone function. This can be set to answer-and-record or answer-only, or permit callers to select other connection options from a menu. Plus you can choose from three system languages for your operator menu.
Staying informed on the move
Out of the office doesn't mean out of touch. With the Ascotel Voice Mail System you can keep up to date even when on the move. Just dial your password to access your mailbox and listen to messages. Or the system will call you automatically at any number if an incoming message has been received.
Automatically customer-friendly
The Voice Mail System is a valuable automatic telephone attendant which stores 39 different outgoing announcements for responding dependent on business hours, breaks, vacations etc. Callers are asked to select criteria such as language, department or type of enquiry, and are forwarded accordingly. This frees your staff from routine tasks and the need to continually respond to frequently asked questions such as opening and business hours. The call routing function allows specific numbers, e.g. from abroad, to be analysed and processed so that callers from abroad can be welcomed immediately in their own language: an important plus for internationally active companies.
User-friendly operation
Because the Ascotel Voice Mail System can be integrated in the Ascotel PBX telecommunications system, simple installation and efficient maintenance are guaranteed. Moreover, it can be controlled and operated with ease from any Office telephone. And it's easy to configure: Individual functions such as operating status or telephone recording are activated via DTMF and macro commands. Last but not least, the Ascotel Voice Mail System offers flexible applications which can be tailored to any business need. |
