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Time Communication Solutions Ltd
1 Newmarket Mews
Castle Gate, Stanley
Wakefield WF3 4AL
Tel: +44 (0)113 205 9640		  
   
   
 
 
 
Ascotel IntelliGate IP PBX- Office 1600 IP ScreenPhone
Small Call Centres & Remote applications
Launched for small call centre capability, Aastra Telecom UK has introduced a brand new Office 1600 IP screen-based Soft Phone with an Open Interface Platform to integrate additional third party applications.
The Office 1600 IP Soft Phone further extends the range of IntelliGate IP phone options for remote workers and VoIP applications as well as offering a highly featured screen based phone for office-based departments such as help desks, service centres and sales groups, where accessing databases quickly whilst on the telephone is essential.
Using existing data networks, the IntelliGate Office 1600IP Soft Phone can link from anywhere in the world into the company's central Ascotel IntelliGate telephone system as if it were in the same building. The extended 'group working' capability enables agents to log in and log out and access all the key features they need to efficiently operate a highly professional small call centre at a fraction of the cost of a fully blown ACD system.
 
CTI inter-operability
The screen information can be tailored to the individual user's requirements and the Office 1600 IP is able to use both USB or Bluetooth connectivity for handset or headset capability.
Office 1600 IP - Application Example 1

Team Working "Fobbs Technology" customer-service team

Michelle Jones - "I want our team to work together and be in control of the calls"
The Problem
  • Small team with four agents handling a customer service direct line.
  • It is difficult to keep track of which agent spoke to which customer, and when exactly the calls were made.
  • Records get lost and one agent doesn't know what another agent discussed with a particular customer.
  • It is difficult to ensure an equal work load for all team members.
  • The team would benefit from the convenience of a call centre application, but can't afford a full-featured solution.

Solution - Office 1600 IP

  • A four-agent Office 1600IP installation with Ascotel IntelliGate
  • ACD work group configuration with cyclic call routing for the team - log-in, log-out, pause and configurable wrap-up timer (Note - there is no need to buy Professional CTI licenses ... this functionality is built into the Office 1600IP free of charge).
  • Emergency routing for the customer service line to backup Office terminal ... "Just in case!".
  • Optional DECT terminals linked using "Twin Comfort" feature to each Office 1600IP client.
  • Team uses the Office 1600IP "Work Ticket" feature as their simple to use customer relationship management tool for keeping track of conversations with customers.
 

Office 1600 IP - Application Example 2

Remote Working - " Alliance Technologies"

Managing Director / Ernesto Menini "I want to use my Office telephone even when I'm away from the office!"
The Problem

  • Ernesto is frequently away from the office on business trips
  • He can't easily see who has tried to call him on his Office number while he was away
  • Not everyone knows or uses his mobile phone number.
  • He does not have access to the company telephone directory when he is away from the office.
  • Lengthy long-distance calls via GSM are expensive.

Solution - Office 1600 IP

  • Ernesto can use the Office 1600IP client installed on his laptop PC with a Bluetooth headset and USB adapter.
  • In the office he is connected to the company LAN and benefits from the convenience of the Office 1600IP user interface.
  • Out of the office he simply needs an IP connection to his company's IT- system (for example using ADSL, or wireless) and can use the Office 1600 IP just as he would in the office ... the contact lists, call logs and short-dial keys are all available.
  • He can telephone as an internal subscriber on the company telephone system.
Aastra Intelligate systems scoop top awards in January 2007.
 
   
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