FAQ's

Here you can find a selection of questions that customers have asked in the past.

How do I contact you?

Our telephone number is 0113 2059640.

If you would like to contact us in regard to reporting a fault, requesting some programming or any general query; please use the following link to get in touch with us here.

If we ask you to open a remote ‘TeamViewer’ session, the link for this is Here

What is SiP and Why should I use it?

SiP stands for - Session Initiation Protocol and is used for VoIP (Voice over IP) communications allowing users to make voice and video calls.

SIP allows people around the world to communicate using their computers and mobile devices over the internet. It is an important part of Internet Telephony and allows you to harness the benefits of VoIP (voice over IP).

The most interesting benefit we derive from SIP is the cutting down of communication costs. Calls (voice or video) between SIP users tend to be free.

How does SiP ‘work’?

SIP allows people around the world to communicate using their computers and mobile devices over the internet.

We can give you more of the technical information if you want, but simplistically SiP requires a stable and robust Internet connection. You need to have enough bandwidth available to allow voice calls to use this connection; often a single connection can support the whole IT and telecom needs of a business and sometimes a separate connection is required.

We will discuss this in more depth with you and give you our best advice on how to achieve a suitable connection.

What are the benefits of ‘SiP’?

How will SiP improve my business over the phone?

Free call charges to UK landlines and UK Mobiles
SiP Line Rental is significantly lower than the cost of ISDN lines
National Presence – with the availability of phone numbers from all over the UK (and overseas) you can use these numbers in your marketing or inbound sales strategy.

Disaster Recovery – with ‘SiP’ numbers can be diverted in minutes unlike ISDN diversion that can take many hours.
Call Fraud – automatic alerts can advise if there are any unexpected patterns of call volumes, call spend or call patterns giving advance warning of potential hacking. Automatic line suspension protects against fraud should any pre-determined call spend be breached out of hours; working 24/7/365

What is ‘Time Cloud’?

Think of Time Cloud as being a service very much like Netflix and Spotify; you subscribe to the service and log in from wherever you are.

This is the telephony solution we offer our UK business clients. ‘Cloud’ means that the hosted PBX software sits in a UK data centre (unless the on-premise solution is selected) rather than your own building. Because the entire cloud PBX is in the cloud, it’s easily accessible from anywhere in the world with a suitable internet connection.

Being able to access ‘Time Cloud’ from anywhere means users retain their normal business phone number to make and receive calls from any device wherever they are (satellite office, home office, overseas holiday home or even on their own private smartphone or PC), without callers knowing any difference.

Can I keep my existing telephone numbers?

Almost certainly yes.

With a hosted telephone system most telephone numbers can be ‘ported’ into ‘The Cloud’ and this is a process we arrange for you.

We can even source new numbers for you for wherever in the UK you need them for – overseas numbers can often be arranged too.

How disruptive is the transition to ‘Cloud Telephony’?

There are three main areas of disruption you need to be aware of:

The Cloud Telephone System – with hosted telephony the software is usually programmed and loaded to ‘The Cloud’ without you being aware so no disruption. In your premises you may or may not need new sockets and cabling and we will discuss this with you as part of our process. Any disruption here is no different than it would be with any system installation.

Porting telephone numbers to SiP – for the vast majority of number ports the process is similar. On the day the port is booked, your current telephone number will stop ringing in the morning (usually between 9am and 11am) and over the following two hours they will gradually be brought back into service. Service may be intermittent during this period but by early afternoon the process should be complete. Occasionally porting can take longer, but as this is carried out within the ‘Networks’ it is something that your telecom provider has no control over.

Also be aware that whilst the porting process is under way, it is not possible to divert any calls or play any announcement so there will be a period of time when you have no working numbers.
We will advise you of procedures you may wish to consider in an effort to inform your clients that your telephone numbers will be out of action for a short while..

We're here to help you and your business reach it's full potential. Move to the Cloud with Us...

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Testimonials

We were recently recommended Time Communications when wanting to change/upgrade our telephone system in a large Primary School. From the first interaction they have been fantastic. Extremely knowledgeable, extremely efficient, had some good advice on getting us set up quickly and then had us up and running in no time! Would highly recommend.

Lisa

Both Nick and Sam did a great job and we very grateful that they managed to find a route up to the upstairs room, whilst cabling.
People were very impressed with the installation and how tidy they left the place.

James

From the initial enquiry through to the final installation, everything was delivered in a professional manner on time and with a very cost effective solution.

Leon Dammone

1st class service from Time Communications and especially Tom.
Everything I asked him to do, was done quickly and exactly how we needed it.
Thank you Tom!

Julie Wilsher

Time Communications have provided our phones and internet services for the past 8 months. They are a pleasure to deal with and always happy to chat through any issues, even when we’ve caused them ourselves! When requested to make any changes they act promptly and efficiently. I feel the services we receive from Time are excellent value for money. The whole team have excellent customer service skills and I wouldn’t hesitate to recommend them to others.

James Abbott

Time Communications have supported our telecoms for over 5 years. Time provide great value line & call costs, our phone system provides the flexibility that we need for our growing business and the team at Time are responsive whenever we need any changes making – highly recommend!

Andrew Firth

Time have looked after our phones for many years now and they have always provided a professional and efficient service. Their staff are always on hand to help out, with any problem big or small and always seem to find a fix. We would not hesitate to recommend them.

Mansel Hutton

What a fantastic service we have had from Time – a completely new system was required as part of the office relocation . From the advice and planning by Jeff and the implementation by the whole team it was faultless and stress free. There has been no disruption to our business and we look forward to enjoying the benefits of the new system . We cannot thank you enough!