Now, more than ever, it’s vital that businesses have an efficient communication system in place.
Remote working, which was increasingly in popularity thanks to more reliable technology, has accelerated massively since the onset of Covid-19 earlier this year.
Hundreds of thousands, if not millions, of workers have swapped the office for the kitchen table or spare bedroom – but how do firms stay in touch with their staff when they’re no longer sat at their desks?
The right phone system is key
With the right phone solution in place, businesses should be able to carry on operating at close to normality with members of the team working from home.
Whilst email and instant messaging are extremely useful work tools, being able to speak to colleagues and customers over the office phone system is still the primary means of effective communication for many organisations.
Cloud-based Voice over Internet Protocol (VoIP) phone systems are ideal for remote working, allowing your business to continue operating securely, reliably and with little or no disruption as more and more employees transition to work from home.
Of course, nothing can truly match the efficiency of actual face-to-face interaction, but a well thought-out office phone system can help bridge the communications gap for those who are working remotely.
Staff working from home are able to simply plug their VoIP phone into an internet connection, wherever they are in the world, and the handset will work exactly as it would if it was situated in the main office.
Because the entire office phone system is internet-based and location is not a factor, the handset has the same contacts, extensions and settings as an office-based phone, and customers and colleagues can still reach them on the same number.
Staff can easily set up the handset in their home with no complicated instructions to follow, allowing them to take calls wherever they go, and it essentially becomes a remote extension of the office switchboard.
What else can VoIP business phones do?
As well as handling voice calls, a good VoIP office phone system also lets your team communicate and receive information in other ways, no matter where they’re based.
As well as standard features such as auto attendant (a digital receptionist which directs callers to the right person or department) and call queuing some VoIP phone systems have business SMS, online faxing, voicemail to email capabilities and conferencing features.
What’s more, as a VoIP business phone system is predominantly software-based, any required updates can be sent through and installed overnight, without the need for the worker to return to the office for an upgrade.
All of which will help you stay in touch with your remote working team and your loyal customers in a cost-effective and efficient manner.
If you would like to learn more about VoIP business phones, Time Communications would be happy to talk you through the options available to you. Contact Time Communications’ expert team on 0113 2059640, you can request a callback on our home page, email at [email protected] or message us here.