Moving to The Cloud

We will look after this process for you and make it as hassle free as possible, letting you know what to expect and when, allowing you to plan in advance

Our Initial Visit

We will arrange an initial meeting with you.

If you’re looking to upgrade to hosted telephony we need to have a clear understanding about who you are, how you work and what your expectations are about cloud telephone systems.

We will arrange an initial meeting with you which ideally will be face to face, although we are happy to arrange a video call or a phone call if you prefer.

This meeting is mainly to ask you questions and learn more about you and your organisation.

Proposal

We try to keep everything as simple and as straightforward as we can.

We will next arrange to present our proposal to you telling you what we advise and why and we will try to do this in as clear a manner as we can with as little or as much technical information as you need.

We will explain the set-up costs you can expect along with the ongoing charges too.

We try to keep everything as simple and as straightforward as we can.

Process

We will give you plenty of notice of what to expect and when.

Before your new hosted telephone system is installed, we need to carry out a full programming and engineering survey.
We will ask you questions about how you want to use your cloud PBX, how many users there will be and how you want the programming setting up so that you can get the most from it.

We will arrange to convert all your current telephone numbers over to VoIP numbers and this is also a great opportunity to set-up any new numbers that you may also require.
It typically takes 10 to 21 days to successfully port your existing numbers to VoIP; however, be prepared it can take longer too.

When it comes to the day the numbers convert to The Cloud, you also need to prepare in advance as there will be a period of the day when your existing numbers will ‘go offline’ and during this time, you are not able to divert these numbers or play any announcements as they will be porting away from your current carrier across to the new technology of The Cloud.
This ‘downtime’ may be less than an hour or two, or it might take all day. Unfortunately, we have no control over the numbers until the porting process has finished; however, we will give you plenty of notice of what to expect and when.

We're here to help you and your business reach it's full potential. Move to the Cloud with Us...

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Testimonials

We were recently recommended Time Communications when wanting to change/upgrade our telephone system in a large Primary School. From the first interaction they have been fantastic. Extremely knowledgeable, extremely efficient, had some good advice on getting us set up quickly and then had us up and running in no time! Would highly recommend.

Lisa

Both Nick and Sam did a great job and we very grateful that they managed to find a route up to the upstairs room, whilst cabling.
People were very impressed with the installation and how tidy they left the place.

James

From the initial enquiry through to the final installation, everything was delivered in a professional manner on time and with a very cost effective solution.

Leon Dammone

1st class service from Time Communications and especially Tom.
Everything I asked him to do, was done quickly and exactly how we needed it.
Thank you Tom!

Julie Wilsher

Time Communications have provided our phones and internet services for the past 8 months. They are a pleasure to deal with and always happy to chat through any issues, even when we’ve caused them ourselves! When requested to make any changes they act promptly and efficiently. I feel the services we receive from Time are excellent value for money. The whole team have excellent customer service skills and I wouldn’t hesitate to recommend them to others.

James Abbott

Time Communications have supported our telecoms for over 5 years. Time provide great value line & call costs, our phone system provides the flexibility that we need for our growing business and the team at Time are responsive whenever we need any changes making – highly recommend!

Andrew Firth

Time have looked after our phones for many years now and they have always provided a professional and efficient service. Their staff are always on hand to help out, with any problem big or small and always seem to find a fix. We would not hesitate to recommend them.

Mansel Hutton

What a fantastic service we have had from Time – a completely new system was required as part of the office relocation . From the advice and planning by Jeff and the implementation by the whole team it was faultless and stress free. There has been no disruption to our business and we look forward to enjoying the benefits of the new system . We cannot thank you enough!

Moving to The Cloud

Our Initial Visit

We will arrange an initial meeting with you.

Proposal

We try to keep everything as simple and as straightforward as we can.

Process

We will give you plenty of notice of what to expect and when.

Testimonials

James Abbott

Andrew Firth

Mansel Hutton

Barbara Jacobs